Returns & Refunds

Our promise

Unopened products may be returned within 30 days of delivery.

How to start a return

1. Email our client care team with your order number.
2. We'll reply with everything you need to send it back.
3. Once your return arrives and is checked, we refund your original payment method.

Refund timing

Refunds go back to your original payment method. Your bank may take a few days to show the credit.

Damaged or incorrect items

If anything arrives damaged or isn't what you ordered, let us know as soon as possible and we'll put it right.

This is a summary of how we currently operate. Our full policy is being finalised and will appear here shortly. Questions? Contact our client care team.